SONNENTOR deliveries

We take good care of your package.

Your package is in the best hands! Our colleague Eva and her team look for the products you have ordered in our fragrant herb halls and pack each of them by hand in our shipping boxes - very individually and personally.

On average, ten hard-working colleagues in Sprögnitz make sure that your order arrives well packaged and safely. The signature on the package tells you who put it together for you. That's where the joy grows!

The SONNENTOR online shop team takes care of the quick dispatch of all orders in the German and English online shop. | © SONNENTOR
Our employees in the fragrant herb halls make sure that all the products ordered are available in the required quantities. | © SONNENTOR
The ordered products are packed by hand into our sunny yellow shipping carton. | © SONNENTOR
In addition to the ordered products, our packages also contain samples and, on occasion, interesting information about SONNENTOR. | © SONNENTOR
Photo of a half-open, sunny yellow SONNENTOR shipping carton signed by the person who packed the carton. | © SONNENTOR
SONNENTOR parcels prepared for dispatch lie on the conveyor belt, waiting to be picked up by Austrian Post. | © SONNENTOR
The photo shows stacked SONNENTOR parcels ready to be picked up by Austrian Post. | © SONNENTOR
Our sunny yellow shipping boxes let the joy grow! | © SONNENTOR
Glass products are protected at SONNENTOR by being wrapped in paper. | © SONNENTOR
The ordered products are carefully packed into a sunny yellow shipping carton. | © SONNENTOR

We deliver as environmentally friendly as possible.


Our longtime partner for shipping is the Austrian Post. It guarantees that deliveries within Austria are CO2-neutral.

 

In our house, too, we do everything we can to keep our ecological footprint as small as possible: At SONNENTOR, we operate in a CO2-neutral manner and use recyclable and compostable packaging.

According to the principle "as large as necessary, as small as possible", we match the shipping packages to the products ordered as best as possible - this way we can avoid unnecessary waste and transport volume. We use recycled cardboard as filling material - for this we shred packaging that we accumulate in-house. We also use paper to protect sensitive items such as glass or ceramics.

The photo shows an employee carefully packing the ordered products into a SONNENTOR shipping carton by hand. | © SONNENTOR
The photo shows a SONNENTOR employee shredding cardboard. | © SONNENTOR
Photo of shredded cardboard that is generated in-house at SONNENTOR and is used to protect the products in the shipping box. | © SONNENTOR
All ordered products are carefully packed by hand in shipping cartons. | © SONNENTOR
To protect the products, the shipping box is filled with shredded cardboard. | © SONNENTOR
SONNENTOR glass products are carefully wrapped in paper to prevent damage during transport. | © SONNENTOR
To avoid damage to the product in transit, glass containers are wrapped in paper. | © SONNENTOR
The person who packs the package personally signs the shipping carton. | © SONNENTOR
Our sunny yellow shipping boxes let the joy grow! | © SONNENTOR
Shot of a SONNENTOR package at home in a customer's living room, with a pot of tea next to it. | © SONNENTOR

We will deliver fast.

On average, you can hold your parcel in your hands 1-6 working days after ordering if it is delivered to Austria or Germany. The quick and reliable delivery of our packages is also reflected in our positive reviews at Trusted Shops.

Delivery times:

Countries with 1-6 business days delivery time:
Austria and Germany

Countries with 2-6 business days delivery time:
EU (see below for exceptions), Switzerland, Liechtenstein, San Marino

Countries with 3-8 business days delivery time:
Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Sweden

Countries with 8-21 business days delivery time:
Cyprus, Iceland, Ireland, Norway, United Kingdom

All other countries: The delivery time is dependent on the local postal service (approx. 8-21 business days).

PLEASE NOTE!
Due to the current situation, delivery times may be longer in some countries (Finland).

 

Information on the calculation of the delivery date
In the case of payment in advance, the deadline for delivery begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the deadline.
If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

 

 

We deliver worldwide.

We deliver our SONNENTOR products worldwide. Depending on the country of delivery, we do not charge shipping costs for orders above a certain order value (value of goods).

Here are the shipping costs to your country:

Country Shipping Free shipping from
Austria EUR 6,50 EUR 39 order value
Germany EUR 8,90 EUR 39 order value
EU-Zone 2 Shipping Free shipping from
Belgium EUR 20,- EUR 120 order value
Croatia EUR 14,- EUR 120 order value
Czech Republic EUR 14,- EUR 120 order value
Hungary EUR 14,- EUR 120 order value
Italy EUR 14,- EUR 80 order value
Luxembourg EUR 14,- EUR 80 order value
Netherlands EUR 14,- EUR 80 order value
Slovakia EUR 14,- EUR 120 order value
Slovenia EUR 14,- EUR 120 order value
EU-Zones 3 and 4 Shipping Free shipping from
Bulgaria EUR 27,- EUR 150 order value
Cyprus EUR 27,- -
Denmark EUR 20,- EUR 120 order value
Estonia EUR 27,- EUR 150 order value
Finland EUR 20,- EUR 120 order value
France EUR 20,- EUR 120 order value
Greece EUR 27,- EUR 150 order value
Ireland EUR 27,- EUR 150 order value
Latvia EUR 27,- EUR 150 order value
Lithuania EUR 27,- EUR 150 order value
Malta EUR 27,- EUR 150 order value
Poland EUR 20,- EUR 120 order value
Portugal EUR 27,- EUR 150 order value
Romania EUR 27,- EUR 150 order value
Sweden EUR 20,- EUR 100 order value
Spain EUR 27,- EUR 150 order value

Prices in EURO, incl. VAT.

 

Countries with minimum order value Shipping Minimum order value
United Kingdom - EUR 200 order value

 

Other (non-EU) countries Shipping Free shipping from
Iceland EUR 25,- (excl. VAT) EUR 150 order value
Liechtenstein EUR 25,- (excl. VAT) EUR 150 order value
Norway EUR 20,- (excl. VAT) -
San Marino EUR 25,- (excl. VAT) EUR 150 order value
Switzerland EUR 20,- (excl. VAT) EUR 90 order value
all other countries are determined individually -

 

In case of further questions, please contact webshop@sonnentor.at.

In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, have a look at https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en
and for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland http://xtares.admin.ch/tares/login/loginFormFiller.do.