SONNENTOR deliveries

We take good care of your package.

Your package is in the best hands! Our colleague Eva and her team look for the products you have ordered in our fragrant herb halls and pack each of them by hand in our shipping boxes - very individually and personally.

On average, ten hard-working colleagues in Sprögnitz make sure that your order arrives well packaged and safely. The signature on the package tells you who put it together for you. That's where the joy grows!

We deliver as environmentally friendly as possible.

 

Our long-standing shipping partner is Austrian Post. According to its own figures, Austrian Post has the largest fleet of electric vehicles in Austria. This fleet is set to be expanded even further by 2030. Austrian Post’s goal is to make all last-mile deliveries across Austria free of direct CO₂ emissions by that time.


Here at our company, we’re also doing everything we can to keep our environmental footprint as small as possible: We’ve set a goal to be fossil-fuel-emission-free at all our locations by 2030. At the Sprögnitz location alone, we’ve reduced our fossil fuel emissions by 43% since 2020/21 - for example, by generating and directly consuming a good quarter of our electricity needs from our own solar panels.
In addition, your order is packed in sturdy corrugated cardboard boxes that we’ve designed so attractively that you can give them a second life as gift boxes or storage boxes.

Following the principle “As big as necessary, as small as possible,” we select the size of the shipping box to match the volume of your order, so we only transport as much volume as necessary. Fragile products are protected with paper; to create packing material, we shred cardboard that we generate in-house anyway.

We will deliver fast.

On average, you can hold your parcel in your hands 1-6 working days after ordering if it is delivered to Austria or Germany. The quick and reliable delivery of our packages is also reflected in our positive reviews at Trusted Shops.

Delivery times:

Countries with 1-6 business days delivery time:
Austria and Germany

Countries with 2-6 business days delivery time:
EU (see below for exceptions), Switzerland, Liechtenstein, San Marino

Countries with 3-8 business days delivery time:
Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Sweden

Countries with 8-21 business days delivery time:
Cyprus, Iceland, Ireland, Norway, United Kingdom

All other countries: The delivery time is dependent on the local postal service (approx. 8-21 business days).

 

Information on the calculation of the delivery date
In the case of payment in advance, the deadline for delivery begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the deadline.
If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

We deliver worldwide.

We deliver our SONNENTOR products worldwide. Depending on the country of delivery, we do not charge shipping costs for orders above a certain order value (value of goods).

Here are the shipping costs to your country:

Country Shipping Free shipping from
Austria EUR 6,90 EUR 39 order value
Germany EUR 8,90 EUR 39 order value
EU-Zone 2 Shipping Free shipping from
Belgium EUR 20,- EUR 120 order value
Croatia EUR 14,- EUR 120 order value
Czech Republic EUR 14,- EUR 120 order value
Hungary EUR 14,- EUR 120 order value
Italy EUR 14,- EUR 80 order value
Luxembourg EUR 22,- EUR 80 order value
Netherlands EUR 14,- EUR 80 order value
Slovakia EUR 14,- EUR 120 order value
Slovenia EUR 14,- EUR 120 order value
EU-Zones 3 and 4 Shipping Free shipping from
Bulgaria EUR 27,- EUR 150 order value
Cyprus EUR 27,- -
Denmark EUR 20,- EUR 120 order value
Estonia EUR 27,- EUR 150 order value
Finland EUR 22,- EUR 120 order value
France EUR 22,- EUR 120 order value
Greece EUR 27,- EUR 150 order value
Ireland EUR 27,- EUR 150 order value
Latvia EUR 27,- EUR 150 order value
Lithuania EUR 27,- EUR 150 order value
Malta EUR 27,- EUR 150 order value
Poland EUR 14,- EUR 120 order value
Portugal EUR 27,- EUR 150 order value
Romania EUR 27,- EUR 150 order value
Sweden EUR 22,- EUR 100 order value
Spain EUR 27,- EUR 150 order value

Prices in EURO, incl. VAT.

 

Countries with minimum order value Shipping Minimum order value
United Kingdom - EUR 200 order value

 

Other (non-EU) countries Shipping Free shipping from
Iceland EUR 25,- (excl. VAT) EUR 150 order value
Liechtenstein EUR 25,- (excl. VAT) EUR 150 order value
Norway EUR 20,- (excl. VAT) -
San Marino EUR 25,- (excl. VAT) EUR 150 order value
Switzerland EUR 20,- (excl. VAT) EUR 90 order value
all other countries are determined individually -

In case of further questions, please contact webshop@sonnentor.at.

In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, have a look at https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en
and for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland http://xtares.admin.ch/tares/login/loginFormFiller.do.

Important information for shipments to the USA:
The USA will end duty-free imports of goods under USD 800 on 29 August 2025. Every shipment must be cleared through customs, regardless of the value of the goods.