If one of the above reasons applies, Click & Collect is not available. In this case, you don’t need to abandon your order - simply contact your preferred SONNENTOR store via telephone or e-mail. The local team is happy to help you. Alternatively, we can send it to you CO2 neutral.
If I have sent my Click & Collect order, what's next?
After you have sent your order by clicking on the "Paid to Order" button, the following happens:
You will receive an order confirmation by e-mail to the e-mail address provided by you
Your Click & Collect order will be sent to the selected SONNENTOR shop
The SONNENTOR employees in the selected shop will prepare your order
You can pick up your order at the given time at the selected store. Please check during these exceptional times if the shop you have ordered from is open for collection. You can findcurrent opening hours here.
Our friendly SONNENTOR staff are at your disposal in the shop for questions about our products.
I forgot details about my order. Where can I find these?
You will find all information about your Click & Collect order here:
In the order confirmation you received by e-mail
In your SONNENTOR online shop account under "My orders"
How long will my order be held for me?
Please collect your order within one week. If you can’t make it to the store on time, please call the selected store. Contact details can be found in the order confirmation. If you can’t contact us to delay your order, we cannot guarantee that we will still have all the products you have ordered as our shop storage space is limited. Thanks for your understanding.