Payment and Shipping in the Webshop

How can I pay in the webshop? (methods of payment)
How long does delivery take? (delivery times)
How much does shipping cost?

How can I pay in the webshop?
(methods of payment)


The available payment methods depend on various criteria (country, shopping cart value):

Payment method AT DE Rest of the world
Credit card Visa & Mastercard x x x***
Sepa* x x  
Immediate transfer x x BE, DE, IT, NL, AT, PL, CH, ES, UK
Paypal x x x***
Invoice** x    
Prepayment   x x

*  Sepa payment possible if shopping cart value below 120 €, and only for registered users; not possible when purchasing vouchers
** Invoice payment possible if shopping cart value below 200 €, and only for registered users; not possible when purchasing vouchers
*** if your country is listed at shipping costs

You are welcome to find out more about the different payment methods before you buy.

How long does delivery take? (delivery times)

Usual delivery times:
Austria and Germany: about 1 to 6 business days

EU (except Cyprus), Switzerland, Liechtenstein, Iceland, San Marino: about 2 to 6 business days
Cyprus: 8-21 business days
All other countries: The delivery time is dependent on the local postal service (approx. 8-21 business days).

 

PLEASE NOTE!
Due to the current situation, delivery times may be longer than usual in the following countries:

EU countries:
Belgium, Denmark, Estonia, Finland, Greece, Ireland, Lithuania, Malta, Portugal, Sweden

Non-EU countries:
Iceland, Norway

 

Information on the calculation of the delivery date
In the case of payment in advance, the deadline for delivery begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the deadline.
If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

How much does shipping cost?


We deliver worldwide - in Austria CO2-neutral via our shipping partner, Österreichische Post.

Depending on the country of delivery, we do not charge shipping costs for orders above a certain order value (value of goods).

Here is an overview of the shipping costs:

Country Shipping Free shipping from
Austria EUR 5,90 EUR 35 order value
Germany EUR 7,90 EUR 35 order value
EU-Zone 2 Shipping Free shipping from
Belgium EUR 12,- EUR 100 order value
Croatia EUR 12,- EUR 100 order value
Czech Republic EUR 12,- EUR 100 order value
Hungary EUR 12,- EUR 100 order value
Italy EUR 12,- EUR 50 order value
Luxembourg EUR 12,- EUR 50 order value
Netherlands EUR 12,- EUR 50 order value
Slovakia EUR 12,- EUR 100 order value
Slovenia EUR 12,- EUR 100 order value
EU-Zones 3 and 4 Shipping Free shipping from
Bulgaria EUR 25,- EUR 130 order value
Cyprus EUR 25,- -
Denmark EUR 18,- EUR 100 order value
Estonia EUR 25,- EUR 130 order value
Finland EUR 18,- EUR 100 order value
France EUR 18,- EUR 100 order value
Greece EUR 25,- EUR 130 order value
Ireland EUR 25,- EUR 130 order value
Latvia EUR 25,- EUR 130 order value
Lithuania EUR 25,- EUR 130 order value
Malta EUR 25,- EUR 130 order value
Poland EUR 18,- EUR 100 order value
Portugal EUR 25,- EUR 130 order value
Romania EUR 25,- EUR 130 order value
Sweden EUR 18,- EUR 75 order value
Spain EUR 25,- EUR 130 order value

Prices in EURO, incl. VAT.

 

Other (non-EU) countries Shipping Free shipping from
Iceland EUR 20,83 (excl. VAT) EUR 130 order value
Liechtenstein EUR 20,83 (excl. VAT) EUR 130 order value
Norway EUR 15,- (excl. VAT) -
San Marino EUR 20,83 (excl. VAT) EUR 130 order value
Switzerland EUR 15,- (excl. VAT) EUR 75 order value
all other countries are determined individually -

In case of further questions, please contact webshop@sonnentor.at.

Deliveries to Great Britain are not possible until further notice.

In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, have a look at https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en
and for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland http://xtares.admin.ch/tares/login/loginFormFiller.do.