Payment and Shipping in the Webshop

How can I pay in the webshop? (methods of payment)
How long does delivery take? (delivery times)
How much does shipping cost?

How can I pay in the webshop?
(methods of payment)


The available payment methods depend on various criteria (country, shopping cart value):

Payment method AT DE Rest of the world
Credit card Visa & Mastercard x x x***
Sepa* x x  
Immediate transfer x x BE, DE, IT, NL, AT, PL, CH, ES, UK
Paypal x x x***
Invoice** x    
Prepayment**** x***** x x

*  Sepa payment possible if shopping cart value below 120 €, and only for registered users; not possible when purchasing vouchers or digital seminars
** Invoice payment possible if shopping cart value below 200 €, and only for registered users; not possible when purchasing vouchers or digital seminars
*** if your country is listed at shipping costs

**** not possible when purchasing print@home vouchers or digital seminars
***** only for guest orders

You are welcome to find out more about the different payment methods before you buy.

How long does delivery take? (delivery times)

Delivery times:

Countries with 1-6 business days delivery time:
Austria and Germany

Countries with 2-6 business days delivery time:
EU (see below for exceptions), Switzerland, Liechtenstein, San Marino

Countries with 3-8 business days delivery time:
Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Sweden

Countries with 8-21 business days delivery time:
Cyprus, Iceland, Ireland, Norway, United Kingdom

All other countries: The delivery time is dependent on the local postal service (approx. 8-21 business days).

PLEASE NOTE!
Due to the current situation, delivery times may be longer in some countries (Finland, Lithuania, Sweden).

 

Information on the calculation of the delivery date
In the case of payment in advance, the deadline for delivery begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the deadline.
If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

 

 

How much does shipping cost?


We deliver worldwide - in Austria CO2-neutral via our shipping partner, Österreichische Post.

Depending on the country of delivery, we do not charge shipping costs for orders above a certain order value (value of goods).

Here is an overview of the shipping costs:

Country Shipping Free shipping from
Austria EUR 6,50 EUR 39 order value
Germany EUR 8,90 EUR 39 order value
EU-Zone 2 Shipping Free shipping from
Belgium EUR 20,- EUR 120 order value
Croatia EUR 14,- EUR 120 order value
Czech Republic EUR 14,- EUR 120 order value
Hungary EUR 14,- EUR 120 order value
Italy EUR 14,- EUR 80 order value
Luxembourg EUR 14,- EUR 80 order value
Netherlands EUR 14,- EUR 80 order value
Slovakia EUR 14,- EUR 120 order value
Slovenia EUR 14,- EUR 120 order value
EU-Zones 3 and 4 Shipping Free shipping from
Bulgaria EUR 27,- EUR 150 order value
Cyprus EUR 27,- -
Denmark EUR 20,- EUR 120 order value
Estonia EUR 27,- EUR 150 order value
Finland EUR 20,- EUR 120 order value
France EUR 20,- EUR 120 order value
Greece EUR 27,- EUR 150 order value
Ireland EUR 27,- EUR 150 order value
Latvia EUR 27,- EUR 150 order value
Lithuania EUR 27,- EUR 150 order value
Malta EUR 27,- EUR 150 order value
Poland EUR 20,- EUR 120 order value
Portugal EUR 27,- EUR 150 order value
Romania EUR 27,- EUR 150 order value
Sweden EUR 20,- EUR 100 order value
Spain EUR 27,- EUR 150 order value

Prices in EURO, incl. VAT.

 

Countries with minimum order value Shipping Minimum order value
United Kingdom - EUR 200 order value

 

Other (non-EU) countries Shipping Free shipping from
Iceland EUR 25,- (excl. VAT) EUR 150 order value
Liechtenstein EUR 25,- (excl. VAT) EUR 150 order value
Norway EUR 20,- (excl. VAT) -
San Marino EUR 25,- (excl. VAT) EUR 150 order value
Switzerland EUR 20,- (excl. VAT) EUR 90 order value
all other countries are determined individually -

 

In case of further questions, please contact webshop@sonnentor.at.

In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, have a look at https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en
and for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland http://xtares.admin.ch/tares/login/loginFormFiller.do.