Payment and Shipping in the Webshop
How can I pay in the webshop?
(methods of payment)
The available payment methods depend on various criteria (country, shopping cart value):
|Payment method||AT||DE||Rest of the world|
|Credit card Visa & Mastercard||x||x||x***|
|Immediate transfer||x||x||BE, DE, IT, NL, AT, PL, CH, ES, UK|
* Sepa payment possible if shopping cart value below 120 €, and only for registered users; not possible when purchasing vouchers
** Invoice payment possible if shopping cart value below 200 €, and only for registered users; not possible when purchasing vouchers
*** if your country is listed at shipping costs
**** not possible when purchasing print@home vouchers
Usual delivery times:
Countries with 1-6 business days delivery time
Austria and Germany
Countries with 2-6 business days delivery time
EU (see below for exceptions), Switzerland, Liechtenstein, San Marino
Countries with 3-8 business days delivery time
Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Sweden
Countries with 8-21 business days delivery time
All other countries: The delivery time is dependent on the local postal service (approx. 8-21 business days).
Due to the current situation, delivery times may be longer than usual in some countries (Estonia, Greece, Iceland, Portugal).
Information on the calculation of the delivery date
In the case of payment in advance, the deadline for delivery begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the deadline.
If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.
How much does shipping cost?
We deliver worldwide - in Austria CO2-neutral via our shipping partner, Österreichische Post.
Depending on the country of delivery, we do not charge shipping costs for orders above a certain order value (value of goods).
Here is an overview of the shipping costs:
|Country||Shipping||Free shipping from|
|Austria||EUR 5,90||EUR 35 order value|
|Germany||EUR 7,90||EUR 35 order value|
|EU-Zone 2||Shipping||Free shipping from|
|Belgium||EUR 12,-||EUR 100 order value|
|Croatia||EUR 12,-||EUR 100 order value|
|Czech Republic||EUR 12,-||EUR 100 order value|
|Hungary||EUR 12,-||EUR 100 order value|
|Italy||EUR 12,-||EUR 50 order value|
|Luxembourg||EUR 12,-||EUR 50 order value|
|Netherlands||EUR 12,-||EUR 50 order value|
|Slovakia||EUR 12,-||EUR 100 order value|
|Slovenia||EUR 12,-||EUR 100 order value|
|EU-Zones 3 and 4||Shipping||Free shipping from|
|Bulgaria||EUR 25,-||EUR 130 order value|
|Denmark||EUR 18,-||EUR 100 order value|
|Estonia||EUR 25,-||EUR 130 order value|
|Finland||EUR 18,-||EUR 100 order value|
|France||EUR 18,-||EUR 100 order value|
|Greece||EUR 25,-||EUR 130 order value|
|Ireland||EUR 25,-||EUR 130 order value|
|Latvia||EUR 25,-||EUR 130 order value|
|Lithuania||EUR 25,-||EUR 130 order value|
|Malta||EUR 25,-||EUR 130 Bestellwert|
|Poland||EUR 18,-||EUR 100 order value|
|Portugal||EUR 25,-||EUR 130 order value|
|Romania||EUR 25,-||EUR 130 order value|
|Sweden||EUR 18,-||EUR 75 order value|
|Spain||EUR 25,-||EUR 130 order value|
Prices in EURO, incl. VAT.
|Other (non-EU) countries||Shipping||Free shipping from|
|Iceland||EUR 20,83 (excl. VAT)||EUR 130 order value|
|Liechtenstein||EUR 20,83 (excl. VAT)||EUR 130 order value|
|Norway||EUR 15,- (excl. VAT)||-|
|San Marino||EUR 20,83 (excl. VAT)||EUR 130 order value|
|Switzerland||EUR 15,- (excl. VAT)||EUR 75 order value|
|United Kingdom*||EUR 20,83 (excl. VAT)||EUR 180 order value|
|all other countries||are determined individually||-|
* minimum order value: EUR 180,-
In case of further questions, please contact firstname.lastname@example.org.
Deliveries to Great Britain are not possible until further notice.
In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, have a look at https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en
and for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland http://xtares.admin.ch/tares/login/loginFormFiller.do.