If you have any questions about our packaging, please contact our quality management via email: qualitaet@sonnentor.at.

Our  web shop also delivers to Switzerland. Click here for our delivery and payment conditions.

Find distributors within Switzerland here.

For web shop deliveries outside the EU, please have a look at our delivery and payment conditions or contact our team at webshop@sonnentor.at.

Please find an overview of the worldwide distribution partners here.

Here you can find information about the different payment options.

Alle relevanten Informationen zu dem Thema findest du unter delivery and payment.

The amount of the shipping costs can vary depending on the country - just like our shipping exemption limits.

You can find more details about shipping costs in our delivery and payment terms.

Our vouchers are always the right gift whether the recipient of the present would like to shop online, come to our SONNENTOR shops, visit SONNENTOR or our organic restaurant Leibspeis'!

You can choose between different motifs for the voucher in our web shop as well as in the SONNENTOR shops. The Print @ Home option, which you can print out yourself, is also an ideal last-minute gift.

On the road? You don’t need to go without our sunny delights.

Our  web shop delivers to all EU countries.

Click here for our delivery and payment conditions.

Find distributors within the EU here.

Your bonus card is only valid for purchases in one of our SONNENTOR shops. We ask for your understanding that the card cannot be used for purchases in the web shop.

After completing your web shop order with your correct email address, you will receive an order confirmation by email within a few minutes. If you have not received an order confirmation from us, there are several possible causes for this.

Did you specify an incorrect or invalid email address?

Has your email been mistakenly identified as SPAM?
We regularly encounter problems with SPAM protection of web.de, freenet.de, hotmail.com, aol.de and aol.com. Please check your SPAM folder for our order confirmation.

The order was not successfully completed or transferred.
Please place your order again. Write an email to webshop@sonnentor.at to inform us that the order has been placed a second time to avoid a double delivery.

If you need any further help, please contact us at webshop@sonnentor.at.

If you have any questions about your order, please contact us at webshop@sonnentor.at.

If you have any questions about our online shop, please contact us at webmaster@sonnentor.at.

If you have registered as a user on our website, you can change your password at any time in the settings.

First click on the user symbol and then on Settings.

There you will find the button "Change password".

You can enter your voucher code in step 1 in the shopping cart:

It is important that you add your voucher code before finally submitting your order - it cannot be redeemed afterwards.

Normally, sent orders can no longer be changed. Please contact webshop@sonnentor.at to clarify your options.

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your problems cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your problems cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your problems cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

As a registered user, you can check the status of your order at any time in your SONNENTOR customer account under "My orders":

Please select a particular order. You can find the information right below the address under "Order Status". As soon as your order has been shipped, you will also find the tracking URL here to track your package.

As a guest customer, you will receive a separate email from our shipping partner (including tracking URL) as soon as the package has left our house.

For registered customers, chosen products are saved in the shopping cart, but not reserved. We ask for your understanding that we cannot guarantee the availability of the products at a later date.

If you are not a registered user or if you have not logged in, the content of your shopping cart will be saved in the session of your browser.

In this case, please contact us as soon as possible - by phone at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

If your order has already been packed or handed over to our shipping service provider, it is unfortunately no longer possible to correct your address.

As a registered user, you can change your email address yourself after you have logged in:

Please go to the settings and then to "change data". Future orders will then be sent to your correct e-mail address.

If you have not received relevant information about orders that have already been placed due to the wrong e-mail address, please contact us at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

We send our invoices by e-mail.

Please check your e-mail inbox and your spam folder for our invoice e-mail. If your invoice does not appear, please contact webshop@sonnentor.at.

Please enter the e-mail address with which you registered with us under "Forgot your password" and click on "Reset password". You will then receive an email with a link that you can use to set a new password. If you cannot find this email in your inbox, please also check the spam folder.

Please note that the link only works for a short time - the password should be changed as soon as you have received the email.

If resetting the password does not work, please contact webshop@sonnentor.at.

If you are registered as a user, we recommend that you log in right at the start.

It is also important to notice at which step of the shopping cart the problem occurs.

Step 1: shopping cart
Please make sure that you actually put products in the shopping cart. If you are sure that you have put items in the shopping cart, but they are not displayed, please press the F5 key on your keyboard - this will update the page.

Step 2: registration
If you were already signed in, this step will be skipped.
Otherwise you will be asked to log in now. You can order as a guest or you can become a registered user. Find out about the advantages of registering!

If you have already logged in as a registered user and nothing happens after clicking on "Proceed to Checkout" or you only get to a white page, please check the address settings in your customer account:

 
A default address needs to be stated here:

 
If you cannot find an address with the addition "(Standard)" in your address overview, please click on "Set as standard address" for the desired address. You should then continue through the ordering process.

Step 3: delivery address
If you click on "Next" on this page, but you do not get to the next page, please check whether you have accepted our terms and conditions and the cancellation policy.

Step 4: payment method
Here you just select the payment method you want and click "Next". If you do not get to the next page (step 5) at this point, please contact webshop@sonnentor.at. Please describe in your email as precisely as possible

• at which step the problem occurred
• what exactly happens when you click on "Next"
• which browser you are using (if possible also specify the browser version)
• which device you are using (PC / laptop, tablet, smartphone)

Alternatively, you can try choosing a different payment method.

Step 5: check your order
The next step depends on the payment method you selected in the previous step. With the payment methods credit card, instant transfer and PayPal, you will be redirected to a page for entering payment data. If that doesn't happen, you can try the following:

• Please accept cookies on our website (cookie banner at the bottom of the website).
• Try to send your order in a different browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Microsoft Internet Explorer etc.). It is quite possible that privacy settings or add-ons cause problems with a particular browser.

If you still cannot complete your order, have a look at our FAQ on the individual payment methods. Possible problems that can occur with individual payment methods are described here and solutions are suggested.

Alternatively, you can also switch to a different payment method at this point - just click the "back" button and choose another payment method.

If, despite all your efforts, you cannot order successfully, please contact webshop@sonnentor.at and we will find a solution for you!

Have you received a voucher and don't know how much it is worth? Have you already paid with a voucher and want to know how much remaining value is left? You can easily find out the value of your voucher.

Our vouchers are only valid for discountable products.

There are various products on which we cannot offer a discount. Please find out more about our non-discountable products.

Please also check the validity date of your voucher, the correct spelling of the voucher code and whether you want to redeem several discount vouchers at the same time (only one discount voucher can be redeemed per order).

Voucher Codes cannot be used for Click & Collect. Instead, please present your code when you pick your items at the store.

If you wish to redeem a voucher with your order, please make sure you complete the order correctly.
If you change the payment method return to our website correctly (using the buttons provided).
If the window is simply closed or you just left the page, the voucher may remain blocked for 2 days. After 2 days, the voucher will be available in full again.

You can tell if your order in the online shop was successful when:

• A "Thank you" order confirmation page is displayed (when paying by credit card, instant transfer or PayPal, this page appears after a successful transaction).
• You receive an order confirmation email a few minutes after placing your order.
• You see a summary of the order in "My Orders" (only if you are a registered user).

Is it your first time in our online shop? We recommend you register first. This has the following advantage: If you are logged in on our site, your shopping cart and wish list will be saved in your account - even if you complete your order on a different day. Your stored address will also be saved and will be suggested to you the next time you shop. This will save you a lot of time.

Then you fill your shopping cart with the products of your choice. When you have everything, you can open your shopping cart using the shopping cart symbol at the top right corner:

 
The button "Proceed to Checkout" leads you directly to the complete view of your shopping cart. Then you just need to go through the individual steps:

In this case, you would skip the registration if you have already logged in beforehand. Your delivery address will be suggested to you (based on the entries you made in the registration form).

When it comes to the payment method, you can choose between different options - depending on the country and the order amount. >> Overview of payment methods

By clicking on “Buy now” in step 5, a new window for entering payment data may open (depending on the selected payment method).

Would you like to know whether the order was successful?

As a registered user, you can add or change your address at any time. You can find all your saved addresses in "My Addresses" as soon as you have logged in:

The "Change" button is grayed out for you? Then you have registered as a corporate customer. To change the stored address of a company user, please contact webshop@sonnentor.at or call us: +43 2875 7256.

If it says “organic”, it is “organic!

For us, “organic” is a pleasurable necessity.  

The general goal of organics is to guarantee a high degree of pollution-free food that is grown without the use of any pesticides and easily soluble commercial fertilizer (artificial fertilizer). Organic agriculture is a holistic approach that considers the following principles: minimizing the use of external energy, using natural self-regulation mechanisms, ecological balance, animal welfare, and the sustainable use of resources.

SONNENTOR is constantly monitored and was one of the first businesses in Austria to comply with the EU Organic Agriculture Regulation.

Requirements are precisely defined in the EU Organic Regulation (EC) No 834/2007. The specifications ensure that organic products can be correctly labeled and sold as organic (= organic certified) = eco). All regulations are checked at least once a year by state-approved organic inspection bodies. The inspection bodies issue, in compliance with all directives, a one-year organic certificate per holding.

SONNENTOR is inspected by the control body "Austria Bio Guarantee" which has its headquarters in Enzersfeld.

An EU-wide uniform organic logo has been marking products from 1 July 2010. The EU organic logo, which is a collective brand, is binding on all packaged organic foods. Non-food items such as organic cosmetics, organic essential oils or organic clothing may not be labeled with the logo.

All foods bearing the EU organic logo have been produced in accordance with the EU Organic Farming Regulation, thereby promoting consumer confidence in the origin and quality of their food and drinks.

When labeling approved organic products, the code of the organic control body must be included. The code number of our control office of Austria Bio Guarantee (ABG) is "AT-BIO-301" and consists of the following:

AT: State (Austria) where the controls take place

BIO: refers to the production - organic product

301: Reference number of the inspection body issued by the authority (the 3 stands for the federal state and the 01 corresponds with the serial number)

Good things take time. This ageless wisdom is also the foundation of our quality guidelines.

Nature’s flavours don’t need any artificial help. Neither dyes and artificial flavour additives nor preservatives cloud the SONNENTOR flavours. Healthy soils, the sensitive handling of nature and the experience gained over the years make the SONNENTOR products natural and unmodified foods.

SONNENTOR Herbs & spices are carefully harvested by our organic farmers on certain days of the year. They are gently dried below 40 degrees Celsius and carefully hand-packed. Mostly intact leaves are a feature of this time-consuming work. Feel and taste this extra effort in the teas and food. Whole leaves guarantee freshness and full aroma due to the preservation of naturally embedded essential oils. Break the herbs with your fingers just before use.

Our herbs and spices come from nature. The formation of flavours is highly dependent on climatic conditions.

Depending on the weather in the year of the harvest, the smell and taste of essential oils can be different and slight variations are normal. This is in the hands of Mother Nature.

Acidity provides the specific taste of the coffee, without acid it would taste stale and bitter. Caffeic acid stimulates the stomach acid, which can irritate the stomach if consumed in large quantities.

Some acids, especially the coffee-typical chlorogenic acids (total content 4-5%), but also citric and malic acid, can be found even in unroasted beans. These acids are, however, not really noticeable in terms of taste.

SONNENTOR Coffee is made from Arabica beans that are very gently and slowly roasted. In total, about half of the green coffee's acids, especially the chlorogenic acids, are broken down and lost through roasting. Due to the degradation of carbohydrates, however, some flavor-intensive acids are added during the roasting process, especially acetic acid, but also additional citric acid and malic acid. The acidity in coffee varies between pH 4.5 to 5.0.

The Arabica variety has a much longer maturation time than other varieties and therefore has time to develop its components more slowly. Not only do these components contain less caffeine, but they also contain milder acids. Therefore, SONNENTOR coffees taste pleasanter and are gentler on the stomach.

The packaging of our SONNENTOR products consists of more than 80% renewable raw materials, almost all of the rest is recyclable. You can learn more here: