• 100% Organic
  • CO2 neutral
  • Direct Trade
  • Eco Packaging

FAQ
General
© SONNENTOR
FAQ
Packaging
© SONNENTOR
FAQ
Products und Quality
© SONNENTOR
FAQ
Online shopping
© SONNENTOR
  • Packaging

Who can I contact if I have questions about packaging?

  • Online shopping
  • General

Where can I buy SONNENTOR products within Switzerland?

  • Online shopping
  • General

Where can I buy SONNENTOR products outside the EU?

  • Online shopping

How can I pay at the web shop?

  • Online shopping

How long does delivery take?

  • Online shopping

What are the shipping costs from the online shop?

  • Online shopping
  • General

Can I also buy vouchers?

  • Online shopping
  • General

Where can I buy SONNENTOR products within the EU?

  • Online shopping

Can I also use the Bio-Bonus card in the online shop?

  • Online shopping

I did not receive an order confirmation or invoice?

  • Online shopping

Who can I contact if I have any questions about my order?

  • Online shopping

Whom can I contact if I have questions regarding the web shop?

  • Online shopping

How do I change my password?

  • Online shopping

How can I redeem a voucher?

  • Online shopping

Can I change an order that has already been placed?

  • Online shopping

My credit card payment is not working - what can I do?

  • Online shopping

My immediate transfer payment is not working - what can I do?

  • Online shopping

My PayPal payment is not working - what can I do?

  • Online shopping

How can I check the status of my order?

  • Online shopping

Are products saved in the shopping cart?

  • Online shopping

I sent my order with the wrong address / address.

  • Online shopping

My email address has changed - how can I update it?

  • Online shopping

I haven't received an invoice?

  • Online shopping

I forgot my password - what can I do?

  • Online shopping

I can't complete my order, is there a technical problem?

  • Online shopping

What is the value of my voucher?

  • Online shopping

I can't redeem my discount code?

  • Online shopping

My voucher shows too little value?

  • Online shopping

Did my order work?

  • Online shopping

How can I order in the online shop?

  • Online shopping

How can I change my address in the online shop?

  • Products und Quality
  • General

Everything Organic at SONNENTOR?

  • General
  • Products und Quality

What is the quality standard of SONNENTOR?

  • Products und Quality

A product tastes different than usual?

  • Products und Quality

How much acid does the coffee have?

  • Packaging

How are the SONNENTOR products packed?