FAQ
General
© SONNENTOR
FAQ
Packaging
© SONNENTOR
FAQ
Products und Quality
© SONNENTOR
FAQ
Online shopping
© SONNENTOR
  • Online shopping

I can't redeem my discount code?

  • Online shopping

My voucher shows too little value?

  • Online shopping

Did my order work?

  • Online shopping

How can I order in the online shop?

  • Online shopping

What is the value of my voucher?

  • Online shopping

I can't complete my order, is there a technical problem?

  • Online shopping

How can I redeem a voucher?

  • Online shopping

Can I change an order that has already been placed?

  • Online shopping
  • General

How can companies order from SONNENTOR?

  • Online shopping

How do I change my password?

  • Online shopping
  • General

Where can I buy SONNENTOR products within the EU?

  • Online shopping
  • General

Where can I buy SONNENTOR products within Switzerland?

  • Online shopping
  • General

Where can I buy SONNENTOR products outside the EU?

  • Online shopping

How can I pay at the web shop?

  • Online shopping

Is my data safe in the online shop?

  • Online shopping

How long does delivery take?

  • Online shopping

What are the shipping costs from the online shop?

  • Online shopping
  • Products und Quality

I would like to return a product or make a complaint?

  • Online shopping

Is there a minimum order value in the online shop?

  • Online shopping

What does the "Trusted Shops" seal mean?

  • Online shopping
  • General

Can I also buy vouchers?

  • Online shopping

My credit card payment is not working - what can I do?

  • Online shopping

My immediate transfer payment is not working - what can I do?

  • Online shopping

My PayPal payment is not working - what can I do?

  • Products und Quality

Are the essential oils from SONNENTOR water-soluble and suitable for aroma diffusers?

  • Products und Quality

Why can't I find any nutritional information on my SONNENTOR product?

  • Products und Quality
  • General

Why is there a Czech organic number on SONNENTOR teas?

  • Products und Quality

What exactly is Greek Mountain Tea?

  • Products und Quality

What is the difference between CBD hemp and hemp leaves?

  • Products und Quality

How much iodine does the SONNENTOR sea salt with iodine-containing algae contain?

  • Products und Quality

Are spice mixtures still edible after the best-before date?

  • Online shopping
  • General

What do I need to know about taxation or customs clearance when I order online?

  • Online shopping
  • General

I would like to order as a German sole proprietorship with a UID?

  • Online shopping

Can I redeem my voucher code retrospectively?

  • Online shopping

Can I add other items to my order?

  • Online shopping
  • Products und Quality

Why doesn't SONNENTOR offer free returns?

  • Products und Quality

Can SONNENTOR essential oils be used for children?

  • Products und Quality

Can SONNENTOR essential oils be dangerous when used internally?

  • Online shopping

How can I check the status of my order?

  • Online shopping

Are products saved in the shopping cart?

  • Online shopping

I sent my order with the wrong address / address.

  • Online shopping

My email address has changed - how can I update it?

  • Online shopping

I haven't received an invoice?

  • Online shopping

I forgot my password - what can I do?

  • Online shopping

How can I put together an individual gift set for someone?

  • Online shopping

I can't find a country in the shipping costs list?

  • Products und Quality

Why do fenugreek seeds stay hard even after germination?

  • Products und Quality

Are SONNENTOR teas, spices or essential oils suitable for pregnant women?

  • Products und Quality

Are SONNENTOR essential oils 100% pure essential oils?

  • Products und Quality

How can I use SONNENTOR essential oils?

  • Products und Quality

What should I watch out for when using SONNENTOR essential oils externally?

  • Products und Quality

Can I use SONNENTOR essential oils for cooking and baking?

  • Online shopping

What are cookies?

  • Online shopping

How can I change my address in the online shop?

  • Products und Quality
  • General

Everything Organic at SONNENTOR?

  • Products und Quality

How long are SONNENTOR products durable?

  • Products und Quality

A product tastes different than usual?

  • Products und Quality

How much acid does the coffee have?

  • General
  • Products und Quality

What is the quality standard of SONNENTOR?

  • Packaging

Who can I contact if I have questions about packaging?

  • Online shopping
  • General

Where can I buy SONNENTOR products in Austria and Germany?

  • Online shopping

Why can't I choose Click & Collect?

  • Online shopping

What happens after I have sent my Click & Collect order?

  • Online shopping

I have forgotten details about my Click & Collect order. Where can I find it?

  • Online shopping

How long will my Click & Collect order be held?

  • Online shopping

Can I also use the Bio-Bonus card in the online shop?

  • Online shopping

I did not receive an order confirmation or invoice?

  • Online shopping

Who can I contact if I have any questions about my order?

  • General
  • Online shopping

Can I create my own SONNENTOR product?

  • Packaging

How are the SONNENTOR products packed?

  • Online shopping

Whom can I contact if I have questions regarding the web shop?