Terms and conditions

of SONNENTOR Kräuterhandelsgesellschaft mbH, 3910 Sprögnitz 10, Austria

General terms and conditions for Austria
General terms and conditions for Austria
General terms and conditions for European countries
Online Dispute Resolution Platform
Right of withdrawal

General terms and conditions for Austria

1. Scope of application

The business relationship between SONNENTOR Kräuterhandelsgesellschaft mbH, hereinafter referred to as SONNENTOR, and the purchaser exclusively applies to the following general terms and conditions in its version valid at the time of the order. The following conditions apply to all services, which SONNENTOR or a designated subcontractor carry out under this contract. Deviating conditions, changes or additions to this contract are only valid if they have been confirmed by SONNENTOR in writing.

Petersilie

For the sale to consumers, in line with the Consumer Protection Act, the stated terms of business apply only insofar as the Consumer Protection Act does not stipulate other requirements. If individual provisions become invalid pursuant to the following general terms and conditions of business, the validity of the remaining business regulations shall not be affected.

2. Prices

The stated prices are in Euro, including the legally prescribed VAT, exclusive transport costs. Unless otherwise agreed, transport costs will be charged to the customer.

We reserve the right to make typing, printing and calculation errors as well as unforeseen price changes. The benefits of the SONNENTOR Bio bonus cards can only be enjoyed in the SONNENTOR stores and have no effect in the SONNENTOR online shop.

3. Delivery

The delivery takes place at the expense and risk of the customer. Part deliveries are possible and are agreed on separately.

From an order value of EUR 30, - gross per order, delivery is free of charge. Under EUR 30, - gross, EUR 5.90 flat rate will be charged per order for packaging and shipping. The customer will automatically receive the order confirmation for orders via e-mail.

More details about delivery can be found here.

Liebstöckel

SONNENTOR is free to choose the type of goods dispatch and means of transport.

Written notification of complaints about transport damage shall be made with the transport company and SONNENTOR by the customer immediately upon receipt of the goods, but at the latest within 3 days after receipt of the goods.

Should costs and measures need to be taken to store the delivered goods, these shall be at the expense of the Purchaser and shall be regarded as delivery.

4. Payment

Details and payment options can be found here.

In the case of separately agreed partial deliveries, the accounting is carried out by SONNENTOR according to the individual partial deliveries. SONNENTOR must immediately be notified of changes to the address of the purchaser. The place of dispatch and payment is the place of business of SONNENTOR. Austrian law applies to the exclusion of the UN purchase right.

Schnittlauch

Method of payment Invoice: Please understand that orders with a purchase value of more than € 200, - will only be sent after full payment has been received.  In this case, you will receive the invoice by e-mail after completion of the order.

Other general terms and conditions FOR ALL COUNTRIES

5. Proprietary reservation

The delivered goods remain the property of SONNENTOR until full payment by the purchaser has been received.

6. Warranty

If delivered goods are faulty, the purchaser may only request the exchange of the goods for the time being. If the replacement delivery by SONNENTOR is not possible or involves a disproportionate effort or if the replacement delivery is delayed beyond a reasonable period, the purchaser is entitled to either withdraw from the contract, demand replacement delivery or have the purchase price refunded.

7. Other claims

Any further claims of the Purchaser - irrespective of the legal grounds - are excluded, SONNENTOR is not liable for damages which have not arisen on the delivered goods themselves, especially not for lost profit of the customer.

8. Offsetting

The right to offset the customer against claims of SONNENTOR is omitted, unless this counterclaim was judicially accepted or recognized by SONNENTOR in writing.

Pfeffer grün

General terms and conditions for European foreign countries

Scope of application

The business relationship between SONNENTOR and the Purchaser shall exclusively be subject to the following general terms and conditions in its version valid at the time of the order.

The following conditions shall apply to all services performed by SONNENTOR or a designated subcontractor under this contract. Deviating conditions, changes or additions to this contract are only valid if confirmed in writing by SONNENTOR.

For the sale to consumers per the Consumer Protection Act, the stated terms of business apply only insofar as the Consumer Protection Act does not specify any other binding provisions. If individual provisions of the following general terms and conditions become invalid, this shall not affect the validity of the remaining business regulations.

Prices

The mentioned prices are in Euro and include the legally prescribed VAT, and are exclusive of transport costs. Unless otherwise agreed, transport costs will be charged to the customer.

We reserve the right to make written, print and mathematical mistakes and price changes without notice.

Dill

Delivery and payment for Germany (except German islands)

The delivery is at the expense and risk of the customer. Part deliveries are possible and are agreed on separately.

From an order value of EUR 30, - gross per order, delivery is free of charge. For orders under EUR 30, - gross, a flat rate of EUR 7.90 gross per order will be charged for packaging and shipping costs. The consumer automatically receives the order confirmation for his order via e-mail.

More details about delivery can be found here.

SONNENTOR is free to choose the carrier and means of transport.

The customer must give notification for damages that happen during transport to the transport company and to SONNENTOR in writing immediately upon receipt of the goods or within 3 days the latest after the goods have been received.

If costs arise and measures need to be taken to store delivered goods, these shall be at the expense of the Purchaser and goods shall be regarded as having been delivered.

Following regulations apply to deliveries outside of Germany and Austria:

Shipping costs will be invoiced to the customer. Delivery within the above working days cannot be guaranteed.

The customer must give notification for damages that happen during transport to the transport company and to SONNENTOR in writing immediately upon receipt of the goods or within 3 days the latest after the goods have been received.

If costs arise and measures need to be taken to store delivered goods, these shall be at the expense of the Purchaser and goods shall be regarded as having been delivered.

Lemongras

Payment

Details and payment options can be found here.

In the case of separately agreed on partial deliveries, the accounting is carried out by SONNENTOR according to the individual partial deliveries.

In case of changes to the address of the customer SONNENTOR GesmbH must be notified straight away. The place of business for delivery and payment is at SONNENTOR GesmbH. Austrian law applies with the exclusion of the UN law of purchase.

The payment must be free of bank charges for the beneficiary (= SONNENTOR)!

Bärlauch

Retention of ownership

The delivered goods remain the property of SONNENTOR until full payment of all claims against the purchaser have been received.

Warranty

If there is a defect in the delivered goods, the purchaser may only demand the exchange of the goods for the time being. If the replacement delivery by SONNENTOR is not possible or involves a disproportionate effort or if the replacement delivery is delayed beyond a reasonable period, the purchaser is entitled to withdraw from the contract, demand a replacement delivery or to get the purchase price refunded.

Any further claims of the Purchaser - irrespective of the legal grounds - are excluded, SONNENTOR is not liable for damages which have not arisen on the delivered goods themselves, especially not for lost profit of the customer.

Compensation

Bergtee

The right to offset claims of SONNENTOR is excluded, unless this counterclaim was legally recognized or recognized by SONNENTOR in writing.

Right of withdrawal

You have the right to revoke this contract within a period of fourteen days and without giving reasons. The period of revocation shall be fourteen days from the day on which you or a third party, which is not the carrier, you named, has taken possession of the last product. To exercise your right of revocation, you must inform us (SONNENTOR Kräuterhandels GmbH, Sprögnitz 10, 3910 Zwettl, Austria, tel. +43 2875/7256, office@sonnentor.at) by means of a clear declaration (e.g. a letter, telefax or E-mail) about your decision to revoke this contract. You can use the sample revocation form attached at the end of the page, but this is not required. To keep to the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Pursuant to § 18 FAGG, the customer (apart from further exceptions) does not have any right of withdrawal in the case of goods which can quickly spoil or whose expiry date is quickly exceeded; Goods which are delivered sealed and which are not suitable for return for health or hygiene reasons, if their seal has been removed after delivery.

Consequences of revocation

If you revoke this contract, we will pay back all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same payment you used in the original transaction, unless otherwise agreed with you; In no case, will you be charged a fee for these repayments. We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is first.

You bear the costs of the return of the goods, SONNENTOR reserves the right to a reduction in the value of the goods when the goods are repaid. You must pay for a possible loss of value of the goods only if this loss of value is attributable to a handling by you which is not necessary to examine the nature, features and functioning of the goods.

You must return the goods to SONNENTOR Kräuterhandels GmbH, Sprögnitz 10, 3910 Sprögnitz immediately and in no case, later than fourteen days from the date on which you inform us of the revocation of this contract. The time limit is met if you send the goods before the expiry of the period of 14 days.